Frequently Asked Questions
Everything you need to know about your custom sports gear and orders.
How long does it take to produce custom team uniforms?
Standard production time for custom teamwear is typically 3-4 weeks from the date of design approval and payment. Large bulk orders may require additional lead time.
Do you offer discounts for bulk team orders?
Yes, Phenom Teamwear provides tiered pricing for schools, clubs, and organizations. The more units you order, the lower the price per garment.
Can I see a sample before placing a full order?
We offer physical samples for a nominal fee to ensure you are satisfied with the fabric and fit. Alternatively, digital 3D mockups are provided free of charge.
What is your return policy on customized items?
Because custom gear is made to your specific design and color specifications, we cannot accept returns unless there is a manufacturing defect or an error in the customization.
Which shipping methods do you use for delivery?
We partner with major carriers like FedEx and UPS to ensure your gear arrives safely. Expedited shipping options are available at checkout for time-sensitive tournaments.
What payment methods do you accept?
We accept all major credit cards, PayPal, and official Purchase Orders (POs) from verified educational institutions and government agencies.